The short version: pieces bought as they are can come back within 14 days. Engraved pieces are made for you and can't. We fix anything that arrives damaged.
Everything ships from Waltham, Massachusetts by USPS, to addresses in the contiguous United States (not Alaska, Hawaii or US territories for now; email us and we'll quote it). Shipping is a flat $10 per order and free on orders of $100 or more. Pieces bought as they are go out within 3–5 business days. Engraved pieces go out within 5–10 business days, because we confirm the engraving with you by email before it is cut. You get an email with tracking the day it ships. Prefer to pick up? Choose local pickup at checkout (no shipping charge) and we'll email you to arrange a time in Waltham, MA.
Changed your mind? Email hello@taploop.net within 14 days of delivery. Send the piece back unused, with its keyring, and we refund the price of the piece once it arrives. Return postage is yours; the original shipping charge isn't refunded. If you've already claimed the TapLoop in the app, we release it from your account when the refund goes through.
A piece with your name, your logo, or anything else cut into it is made for you and can't be resold, so it can't be returned or exchanged. That's why we email you a proof and wait for your OK before engraving. Check the spelling carefully; what you approve is what we cut.
If a piece arrives damaged, doesn't tap, or isn't what you ordered, email a photo to hello@taploop.net within 7 days of delivery and we replace it at no cost, engraving included. That covers engraved pieces too.
Email us within 12 hours of ordering and we can change the keyring, the engraving, or the address, or cancel for a full refund. After a piece has shipped, or after you've approved an engraving proof, the return rules above apply.
Prices are in US dollars. Massachusetts sales tax is added at checkout where it applies. Payment is handled by Stripe; we never see your card number. Refunds go back to the original payment method and usually show within 5–10 business days.
TapLoop is made and sold by Alex Sweder Art LLC, trading as Sweder Design Co., PO Box 540004, Waltham, MA 02451. Questions: hello@taploop.net. The Terms of Service and Privacy Policy cover the TapLoop app and your account.
Last updated October 6, 2026.